Yes. It is highly advised you put together a return policy that best matches your values and your business model. Please find below an example of a return policy. *Note that the below is only an example and not to be construed as advice.
RETURNS & CANCELLATIONS
We will replace or refund you for any bottle of wine that is damaged, flawed, or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, original-capped or flawed. We are also unable to accept return of product that was damaged due to adverse weather conditions during shipment, or product that is ordered in error. Please send an email to XYXEMAIL@XYZ.com to arrange for the return of corked, original-capped or flawed product.
Once the product is received we will refund your money for the cost of the product less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact customer support at (555) 555-5555 for return instructions.
A 15% restocking fee will be applied to all canceled orders.